F.A.Q.

Welcome to our Frequently Asked Questions area, here you will be able to find the information you need in no time!

Do you have a specific question?

Send us an email to: support@mrwarthog.com

Common
Questions

We ship all over Europe!

Normally a package is delivered in Europe in 3/5 working days.
Packages generally depart within 48 hours of order creation (excluding orders confirmed on Friday and Saturday which will depart on Monday).

* The times indicated are to be considered indicative. During the month of August and holidays it is possible that shipping times may take longer than usual.

– PayPal / Credit Card
Mr. Warthog is an e-commerce system that uses the Paypal secure transaction system. PayPal is the secure, free and easy to use online payment system. It allows you to send payments to anyone with an email address.
If you have a Paypal account, you can make your purchases in complete safety, as it is not necessary to enter financial information at each purchase, nor to share personal data with the seller. To pay by credit card, you must select Paypal as the payment method. Upon redirection to the Paypal site, you can log in as a guest (without having a registered account) and make the payment.

The accepted credit cards are:
– Visa
– Mastercard
– Master
– Visa Electron
– American Express
– Aura card

– Cash on delivery
This method has a cost of Euro 5.00 to be added to the total order and shipping.
Cash on delivery is the payment method to pay for the ordered products directly on delivery.
This payment method has a fixed cost of € 5 for all orders placed in Italy.
At the time of delivery, the customer will pay the total amount of the order (including shipping), to which the € 5 flat rate must be added, directly to the Courier in cash. For cash on delivery payments, it is advisable to prepare the exact sum for the amount due.

Returns &
Exchanges

You can replace a purchased product. The replacement request must be sent within 14 days from the date the order was placed, following the procedures indicated below and in the downloadable form below.

Download the return request form here, print it and place it in your package.

Pursuant to and for the purposes of Legislative Decree n. 206/05, given the purchase made remotely and therefore outside the business premises, it is possible to exercise the right of withdrawal within 10 working days of receipt of the goods. You can make a return for exchange or refund of one or more items purchased within 14 days of delivery of the order.

* Please read each item below. Mr. Warthog is not responsible for any problems for return requests (exchanges or refunds) not made according to the instructions.

The garments must not have been worn, washed or altered and must be returned including all labels and with packaging suitable for storing the product during transport.

All returned garments are inspected by Mr. Warthog and must comply with all parameters. Mr. Warthog reserves the right to refuse the exchange / refund request in cases where the return does not comply with all the terms and conditions set out in our returns policy.

How to replace for size / product change (compliant product):
If you wish to change the product you have received, items that comply with the conditions described above can be returned within 14 days of receiving the order.
The shipping costs will be at your expense and you will need to provide us with a tracking number. The company will not be held responsible for lost or undelivered returns without identifiers and traceability.
Prepare the package as per instructions:
– Put the goods in the original packaging.
– Insert the completed return form inside the package containing the goods to be returned.
– Apply the waybill provided by the courier to the package (keep and send to
info@mrwarthog.com the tracking number related to your order number for the return request).
– Send us everything at our operational headquarters.
2effe Ricamificio Pistillo
Via alle Fabbriche, 183
Caselle T.se (TO) 10072

* In the event that the return request is made after 14 days from receipt of the order, Mr. Warthog reserves the right to refuse the exchange / refund request.

** If you have purchased a product on sale, please check availability in requesting the product size change.

How to replace for exchange of a faulty garment (non-compliant product)
If you have found an irregularity in the order received (faulty product, item different from the one ordered) send an email to info@mrwarthog.com following these instructions:
Indicate the order number and the problem encountered in the subject of the email (PRODUCT FAILED / WRONG ORDER NUMBER _______).
Describe the irregularity in the body of the email.
Provide a phone number to contact you on.
Attach clear photographic evidence of the defect or incorrect product.
You will be contacted within 24 / 48h by our operator to solve the problem and to organize the collection of the non-compliant garment through our courier. Once the date and place of collection have been established, a waybill will be sent by email containing the tracking number of the shipment that you will have to print and apply to the package before delivery to the courier.
Place the goods in the original packaging.
Insert the completed return form inside the package containing the goods to be returned.
Apply to the package the waybill you received via email after being contacted.
* In the event that the return request is made after 14 days from receipt of the order, Mr. Warthog reserves the right to refuse the exchange / refund request.

If for any reason you are not satisfied with your purchase, items that meet the return parameters can be returned within 14 days of receiving the order.
Proceed by sending an email to info@mrwarthog.com following these instructions:
Indicate the order number and the problem encountered in the subject of the email (PRODUCT TO BE RETURN ORDER NUMBER _______).
Describe your motives in the body of the email.
Provide a phone number to contact you on.
You will be contacted within 24 / 48h by our operator to solve the problem.
The shipping costs will be at your expense and you will need to provide us with a tracking number. The company will not be held responsible for lost or undelivered returns without identifiers and traceability.
Prepare the package as per instructions:

Place the goods in the original packaging.
Insert the completed return form inside the package containing the goods to be returned.
Send everything to our headquarters.
2effe Ricamificio Pistillo
Via alle Fabbriche, 183
Caselle T.se (TO) 10072

* In the event that the return request is made after 14 days from receipt of the order, Mr. Warthog reserves the right to refuse the exchange / refund request.

Exchange deliveries take place within 5-6 working days starting from the day the return is delivered to the Mr. Warthog headquarters.
For more precise information on your exchange, you can send an email to the following address info@mrwarthog.com indicating the order number, the name of the holder and the tracking code of the shipment made by you.

The refund is made by crediting the amount through the same payment method used to make the purchase or via the Mr. Warthog discount coupon. If you have chosen cash on delivery as a payment method, you can choose one of the following refund methods:
Paypal credit
Re-credit of the amount in Mr. Warthog Discount Coupon to be used on our online store.
Bank transfer*
* In case of bank transfer it is necessary to provide the following data:
Surname and name
Fiscal Code
Residential address, postcode, municipality, province
Bank details (account holder, IBAN)
You will be able to tell us the refund method you prefer, when you will be contacted by one of our operators
to fulfill your return request.
Refunds are made with different timing based on the chosen repayment method:
Bank transfer – within 30 working days.
Paypal – within 7 working days or, if possible, immediate refund.
Mr. Warthog discount coupon – within 1-2 working days or, if possible, immediate.
The working days are to be understood after the date of receipt of the return.

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